Zoho
Software Engineer
2024 - Present
Architecting and scaling core backend capabilities for Zia Agents and platform-level developer tooling.
- Built the backbone for agent orchestration, shared state, context management, and multi-agent workflows.
- Led the migration from synchronous flows to distributed event-driven architecture for fault tolerance and independent scaling.
- Set the standard for designing structured, agent-friendly APIs to be consumed by clients, internal services, and end users.
- Improved observability and reliability through better tracing, queue-aware processing, and resilient service patterns.
- Managing the application's release & deployment cycle and successfully handled multiple migrations with zero downtime