Zoho
Software Engineer - Zia Agents
2024 - Present
Explore Zia AgentsArchitecting and scaling core backend capabilities for Zia Agents, building platform-level features end to end.
- Built the backbone for agent orchestration, shared state, context management, and multi-agent workflows.
- Took ownership & led a major architectural shift from synchronous, blocking flows to a distributed event-driven architecture that eventually enabled new platform-level capabilities like multi-agents collaboration, observability, long-running agents, etc, while improving fault tolerance and independent scaling.
- Set the standard for designing structured, agent-friendly APIs to be consumed by clients, internal services, and end users.
- Improved observability and reliability through better tracing, queue-aware processing, and resilient service patterns.
- Managing the application's release & deployment cycle and successfully handled multiple migrations with zero downtime.